Frequently Asked Questions

Everything you need to know about shopping with Highstreet Outlet.

How long does shipping take?

Standard delivery typically takes 3-5 business days within the UK, while express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

Are your products authentic brand names?

Yes, we specialize in sourcing authentic surplus stock and overruns from major high-street brands, allowing us to offer premium fashion at a fraction of the original retail price.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Do you ship internationally?

Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.